Refund and Returns Policy
Do you take mattresses back?
We have a strict no returns policy on used mattresses, toppers, and bedding for sanitary reasons. However, many of our customized mattress models do have some kind of adjustment policy for a certain period of time after purchase. This varies by brand. While the mattress industry standard practice is to resell returned mattresses as showroom models, we do not.
What is the return procedure?
In the event of a defect, we will allow you 30 days from receipt of the product to notify us that you need to return your merchandise. Please retain both receiving and/or return shipping and tracking slips so this information can be used to expedite any credits in the event of a return due to a defective product.
- All returns must be in the original packaging including the manuals, accessories, warranty information, and filters (if applicable).
- A letter stating the reason for return, along with contact information must be included in your package.
- Once the item is received at the specified address and is verified to be unused in original condition, applicable credit will be issued to the customer's credit card. Customers should allow 30 days for a refund to appear on their statements
What are the return shipping costs?
All return shipping costs are the customer's responsibility. We do not reimburse shipping costs or issue UPS call for pick up for any customer return.
Can I return unused, unopened products?
If you are not satisfied with your purchase other than furniture, adjustable bed bases, mattresses, toppers, bedding items and pillows, The Clean Bedroom will allow you 30 days from receipt of the product to notify us that you need to return your merchandise. Bedding that has been opened or used may not be resold and is not returnable by law. All bed linen items must be brand new, unused, and unopened. You will be responsible for return shipping costs. Mattresses, furniture, adjustable bed bases, toppers, and pillows are not returnable.
How do I get assistance for a return?
In case of a defect, we will allow you 30 days from receipt of the product to notify us that you need to return your merchandise due to a defect. Call (855) 876-0868 to discuss any return issues you might have. We'll be happy to help you.
Can I refuse an order on delivery?
If you have refused your order upon receipt, you will be liable for the cost of any promotional outbound (including special shipping), return shipping, and handling costs.
Can I return defective products?
In the event that your product is defective, within 30 days from delivery, we will replace your purchase immediately at no charge and pay for all associated shipping costs. Please call us at (855) 876-0868 to speak to one of our customer service representatives who will provide you with instructions on how to process your return. If more than 30 days have passed since receipt of the product and the latter is still under warranty, our customer service department will give you the information you need to have your product repaired or replaced.